In October 2006, Fisher’s Law Office, P.A., surveyed 116 randomly selected customers and asked them to evaluate Fisher’s Law Office. Here are the results of the survey:
1. How did you first become aware of Fisher's Law Office?
Phone book------------------------------------------------------------- 5%
Sign/Billboard on Highway 41-------------------------------------- 21%
Referral by friend/family--------------------------------------------- 74%
Referral by professional (doctor, lawyer or CPA, etc.)--------- 21%
Internet----------------------------------------------------------------- 0%
Other-------------------------------------------------------------------- 11%
2. Why did you decide to use Fisher's Law Office for your legal needs?
Recommendation of friend/professional-------------------------- 47%
Specialty of firm-------------------------------------------------------- 0%
Impression in first interview---------------------------------------- 47%
Staff helpfulness/courtesy------------------------------------------- 47%
Pricing-------------------------------------------------------------------- 11%
Other--------------------------------------------------------------------- 16%
3. Which of the following best describes your degree of overall satisfaction
or dissatisfaction with the services of Fisher's Law Office?
Very satisfied------------------------------------------------------------ 79%
Somewhat satisfied---------------------------------------------------- 5%
Somewhat dissatisfied------------------------------------------------- 11%
Very dissatisfied--------------------------------------------------------- 0%
4. If you are somewhat satisfied or very satisfied with the services performed
by Fisher's Law Office for you, which reason below best describes why?
Results obtained--------------------------------------------------------- 42%
Timeliness of work------------------------------------------------------- 37%
Price------------------------------------------------------------------------ 16%
Professionalism----------------------------------------------------------- 42%
Courtesy------------------------------------------------------------------- 42%
Other----------------------------------------------------------------------- 11%