In April 2005, Fisher’s Law Office, P.A., surveyed 213 randomly selected customers and asked them to evaluate Fisher’s Law Office. Here are the results of the survey:
1. How did you first become aware of Fisher's Law Office?
Phone book------------------------------------------------------------ 14%
Sign/Billboard on Highway 41-------------------------------------- 27%
Referral by friend/family--------------------------------------------- 30%
Referral by professional (doctor, lawyer or CPA, etc.)--------- 15%
Internet----------------------------------------------------------------- 3%
Other-------------------------------------------------------------------- 11%
2. Why did you decide to use Fisher's Law Office for your legal needs?
Recommendation of friend/professional-------------------------- 27%
Reputation of firm----------------------------------------------------- 12%
Specialty of firm-------------------------------------------------------- 12%
Impression in first interview----------------------------------------- 16%
Staff helpfulness/courtesy------------------------------------------- 16%
Pricing-------------------------------------------------------------------- 5 %
Other--------------------------------------------------------------------- 12%
3. Which of the following best describes your degree of overall satisfaction
or dissatisfaction with the services of Fisher's Law Office?
Very satisfied----------------------------------------------------------- 64%
Somewhat satisfied--------------------------------------------------- 17%
Somewhat dissatisfied------------------------------------------------ 15%
Very dissatisfied-------------------------------------------------------- 4%
4. If you are somewhat satisfied or very satisfied with the services performed
by Fisher's Law Office for you, which reason below best describes why?
Results obtained--------------------------------------------------------- 29%
Timeliness of work------------------------------------------------------- 22%
Price------------------------------------------------------------------------ 10%
Professionalism----------------------------------------------------------- 18%
Courtesy------------------------------------------------------------------- 17%
Other------------------------------------------------------------------------ 4%